Welcome to the Genesys GCP Online Testing Center

The Genesys Certified Professional (GCP) Online Testing Center enables you to take:

· GCP certification tests (available only for Internal staff or other approved groups during scheduled times)

· unproctored Certification Practice Tests

Important

Genesys customers and partners will continue to take their GCP exams at a Prometric Test Center. To register for a GCP exam at a Prometric Test Center: http://www.prometric.com/Genesys/default.htm.

Certification Practice Tests are available to customers, partners and staff who have completed a Genesys preparatory training track and/or who have taken a Certification Prep Training Class. For more information on Certification Prep Training Classes and registering for a Certification Practice Test: http://www.genesyslab.com/training/certified_professional_program.asp

Getting Started

· New Online Candidates: Select: “First Time Registration” and set up your online account.

o You will need to obtain your login instructions from your local Genesys University representative.

o Please use your company email address to validate your identity in the GCP Certification Database. Personal email addresses such as hotmail, gmail, etc., may not be recognized as eligible.

· Returning Online Candidates: Select: “Secure Sign-In”

· Required Connection Speed: 33.6 Kbps or better is required.

· Be sure you read the Candidate Certification and Confidentiality Agreement carefully before starting the exam.

Online Test Help
If you have any questions regarding your online exam delivery, please contact Prometric Online Customer Care:

Americas: ip.helpdesk@prometric.com

Europe, Middle East, or Africa: ip.emea@prometric.com

Asia Pacific: ip.apac@prometric.com